If you’re not perfectly satisfied with your order, you may return items within 14 days. Returned items must comply with our returns policy:
In order to return an item, you must send an email to firstname.lastname@example.org with your order number and the product codes of the items you wish to return. We will send you a return authorisation code and a return shipping label within 24 hours by email. You must pack your return items using the original packing provided and print and attach the return shipping label securely to the box, ensuring the previous shipping label is covered.
You may book collection of your phone by phone or online:
DPD (UK only): call [·]or book online. You will be asked for your account number – this is printed on the returns labels. You may also drop off your return at your closest DPD Pickup Shop.
DHL (outside the UK): call 0844 248 0844 or book online. You will need to enter your waybill number – this is printed on the returns labels below the first barcode.
Once your return has been received and accepted by us, your refund will be completed via the original payment method, excluding order delivery and return shipping costs. Please note that customs duties, sales tax on imports, as well as handling costs that were charged to the recipient by our courier, by order of the customs office, cannot be refunded by V E R V LONDON.