If you’re not perfectly satisfied with your order, you may return items within 14 days. Returned items must comply with our returns policy:
In order to return an item, you must send an email to firstname.lastname@example.org with your order number and the product codes of the items you wish to return. We will send you a return authorisation code and a return shipping label within 24 hours by email. You must pack your return items using the original packing provided and print and attach the return shipping label securely to the box, ensuring the previous shipping label is covered.
You may book collection of by calling your local DHL office or booking online at http://www.dhl.com/en/express.html. You will need to enter your waybill number – this is printed on the returns labels below the first barcode.
Once your return has been received and accepted by us, your refund will be completed via the original payment method, excluding order delivery and return shipping costs. Please note that customs duties, sales tax on imports, as well as handling costs that were charged to the recipient by our courier, by order of the customs office, cannot be refunded by V E R V LONDON.