Orders and Deliveries

Orders & Deliveries Information

At VERV LONDON, we appreciate how important it is to get your order delivered to you as soon as possible and we offer Next Day Delivery (UK) and Express Delivery (outside the UK) for all orders in addition to Standard Delivery via Royal Mail.

All orders are shipped from our offices in East London. We do not deliver to PO Box addresses. We use Royal Mail for Standard Delivery worldwide and Next Day Delivery in the UK. Express Deliveries outside the UK will be shipped via DHL Express.

Delivery Times

 

Standard Delivery

Express Delivery

UK

1-2 days

Next day

EU

2-3 days

1-2 days

USA

3-5 days

1-2 days

Rest of the World*

5-7 days

2-3 days

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. We cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.

*Customers in Russia must provide a business address for express delivery by DHL. Deliveries to residential address in Russia will be sent by Royal Mail and may take longer.

Delivery Fees

We offer the following flat shipping fees regardless of the size and weight of your chosen items:

 

Standard Delivery

Express Delivery

UK

FREE

£7.99

EU

€6.99

€24.99

USA

$9.99

$34.99

Rest of the World

$14.99

$49.99

Taxes and Duties

We do not charge value added tax (VAT) for customers living outside of the EU. VAT is automatically deducted from the price you see on the website. We do not include any customs charges incurred upon entry into a country outside of the EU. Any customs charges must be paid for by the customer in order for the package to be released. Please note that all payments are taken in GBP, so the currency shown can only be used as the reference.

Please note VERV LONDON does not collect or use US sales tax. Your purchase may be subject to local use tax unless it is exempt from taxation. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by VERV LONDON and pay use tax on those purchases unless exempt under the applicable local law.

Order Tracking

After placing an order, you will receive an email from us containing all the details of your purchase. The confirmation email will contain your tracking information and an estimated arrival date. You can also follow the delivery progress royalmail.com (for standard deliveries) or dhl.com (for express deliveries outside the UK). You will also receive a SMS notification from DHL on the day of delivery.